REFUND POLICY

30-Day Refund Policy

At INTERSTATE MACHINERY, we stand behind the quality of the heavy equipment we sell. To give our customers confidence and peace of mind, we offer a 30-day refund policy on eligible equipment purchases.

How the Policy Works

Customers have up to 30 days from the delivery date to inspect, test, and evaluate the equipment under normal operating conditions. If a major mechanical or functional issue is discovered that was not disclosed prior to sale and was not reasonably visible at the time of purchase, you may be eligible for a return or refund.

Eligibility Requirements

To qualify for a refund:

• The issue must be reported to INTERSTATE MACHINERY within 30 days of delivery

• The equipment must be returned in substantially the same condition as received

• The issue must not be caused by misuse, neglect, improper operation, or unauthorized repairs

• Normal wear and tear does not qualify as a refundable issue

Review & Resolution Process

Once a claim is submitted, our team will review the concern, including documentation and inspection details if needed. If approved, we will work with you to arrange the return and determine the appropriate refund or resolution.

What This Policy Means

This policy reflects standard practices within the heavy equipment industry and demonstrates our commitment to transparency, fairness, and long-term customer trust. While used equipment is sold with expected wear, INTERSTATE MACHINERY ensures that every machine is honestly represented and delivered as described.

Our Commitment

We believe buying heavy equipment should be straightforward and risk-free. That’s why we communicate clearly, stand behind our machines, and support our customers even after the sale.

If you have any questions regarding our 30-day refund policy, our team is always available to assist.